Your privacy is important to us!
At She’s My Broker, we understand that the details you provide us with are not only private and personal but that how we collect, use, hold, exchange and protect your information is important to you.
It’s imperative that you feel secure whenever you deal with us. It’s also important that you understand how we protect your privacy, as well as how, when and where we may use your personal information.
This Privacy Policy is our commitment to you on what our policies towards your privacy are.
You can be confident in the fact that we abide by and are bound by the Privacy Act and the Australian Privacy Principles (APPs) for the protection of personal information.
What information do we collect?
We collect personal information. Personal information means any information or opinion about you as an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. For example: – identity documents, contact details, marital status and financial information.
We may also collect sensitive information for specific purposes. For example, information about your health to enable the credit provider to assess an application you make for a home loan.
If we need this type of information, we will ask for your consent. Sensitive information is a sub-set of personal information.
How do we collect your personal information?
We will always aim to collect your personal information directly from you. If for some good reason, we are unable to do so, we may involve another organisation. For example, we may need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. We may also collect your personal information through third parties who undertake the collection on our behalf.
Why do we collect your personal information?
We collect, use, hold and exchange your personal information so that we can submit your application for credit.
Identify and tell you via direct marketing communications about other products or services offered by us or a third party that may interest you (unless you tell us not to);
Administer our customer relationships;
For internal purposes, including for reporting and analytical purposes;
Meet our legal and regulatory reporting obligations;
Establish a customer marketing program;
System development testing purposes;
Ensure your security when visiting our website and to learn which areas of the site are of most interest to you (see the section on’cookies’ on our Security page); and
Any other purpose related to the above.
Direct Marketing
As stated above, we may use the information we gather to provide you with targeted communications about products and services we think will be of interest to you. We may also send you details of offers or services provided by our business partners and related Aussie entities. These direct marketing offers and promotions are designed to make your life easier, not harder.
You may at any time choose not to receive these communications. Doing so will not cost you anything, and we commit to ensure you stop receiving any unwanted communications as soon as possible.
If you do not want to receive such marketing communications, please email, or call us:
Marketing Manager
Laura@Shesmybroker.com.au
Telephone – 0411141174
Why do we exchange your information with another organisation?
At She’s My Broker, we want to provide our customers with the right products and services. At times, we may partner with another organisation to support the products and services we offer. In these situations we will need to provide our partners with the personal information you have given us. Beforehand we will confirm that we have your permission to do so.
As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities. For instance, we may be required under the Anti-Money Laundering and Counter-Terrorism Financing Act to disclose details of financial transactions and we may also be compelled under tax laws to provide such information to regulators.
Other organisations which we may exchange your personal information with may include:
Credit providers;
Credit reporting bodies;
Government and law enforcement agencies;
Any person who proposes to guarantee or has guaranteed repayment of any credit provided to you;
Mortgage insurers, brokers, originators and/or managers, financial consultants, accountants, lawyers or real estate agents;
Disclosure of personal information;
We may hold or process your information on servers located within Australia for hosting or storage purposes, reporting and analytical purposes and for system development testing purposes. If we do this, we make sure that such organisations have the appropriate data handling and security arrangements in place to ensure compliance with this Privacy Policy. Your information is not sent overseas.
It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records.
If you have a privacy complaint
At She’s My Broker, we value our customers. We will always aim to be fair and responsive. If you have a complaint, including a complaint about She’s My Broker compliance with the Australian Privacy Principals guidelines, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you wish to complain, at any time, about the handling, use or disclosure of your personal information, or about She’s My Brokers’s compliance with the Australian Privacy Principals guidelines, just email us at the following address:
The Privacy Officer
Laura@Shesmybroker.com.au
We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If you are not satisfied with the outcome of your complaint, or you have not heard from us within 45 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an ASIC-approved External Dispute Resolution Scheme.
External dispute resolution is a service provided at no cost to you, giving you access to an independent mechanism for the resolution of specific complaints or disputes.
Australian Financial Complaints Authority
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001